Refunds & Returns

We want you to feel confident when purchasing from The Sensory Express.

Returns
Items may be returned within 7 days of purchase for a refund or exchange. Items must be unused, in their original condition, and include proof of purchase.

Refunds
Once your return is received and inspected, we will process your refund to the original payment method.

Exchanges
If you would like to exchange an item, please contact us before returning your product so we can assist you.

Non-Returnable Items
Items that have been used, damaged, or returned without original packaging may not be eligible for a refund.

How to Return
To initiate a return, please contact us at info@sensoryexpress.co.uk with your order details.